Sunday, September 27, 2009

Communicator Mobile for Java

Microsoft released Office Communicator Mobile 2007 R2 for Java v1.0.6875.0
Get it here, or use http://getcomo.com/

Friday, September 25, 2009

Temporary Yahoo! PIC Maintenance: September 24, 2009 – September 25, 2009

Summary:
Yahoo! will be performing maintenance that will affect their OCS gateways. The outage is scheduled to be brief, but as a precautionary measure, the following maintenance window has been declared:

Maintenance Start Date/Time: 9/24/2009, 10:00pm Pacific Time
Maintenance End Date/Time: 9/25/2009, 1:00am Pacific Time

Impact:
Office Communicator users may notice incorrect presence of their Yahoo! Contacts, or may not be able to communicate via PIC with their their Yahoo! contacts.

User Action:
No action needs to be taken by your Office Communications Server administrator(s). Additionally, there will not be any further notification regarding this maintenance activity unless there is a broad disruption of service. In such cases, we will relay additional outage communication accordingly.

Thursday, September 24, 2009

Polycom CX5000

Today I was called to a customer, who had some problems with their Roundtable device.

They complained about bad sound and video switching between different pictures…

It was a brand new Polycom CX5000 Roundtable device from May 2009, but still my first thought was hardware error, so I tried the device on my laptop, but without any problems…

Looking closer on the their desktop, I noticed that the Microsoft Office Live Meeting 2007 client detected the CX5000 device as a standard USB webcam, and not as a Roundtable device. This pointed me in the driver’s direction, but a CX5000 is OCS Compliant, meaning no drivers needed…

The customer used Microsoft Office Live Meeting 2007 client version 8.0.6362.0, so maybe this client was to old, or at least the driver installed with this version was too old.

I checked the CX5000 datasheet on polycom.com, and there is a note about the Microsoft Office Live Meeting 2007 client must be version 8.0.6362.128 or later to support this device.

So after an update to the newest version of Microsoft Office Live Meeting 2007 client, everything worked as expected.

Lesson learned; always use the latest Microsoft Office Live Meeting 2007 client and Microsoft Office Live Meeting 2007 Conferencing Add-in for Microsoft Office Outlook, to avoid problems…

Tuesday, September 15, 2009

Troubleshooting Communicator Automatic Sign-In

A nice tool was created by Curtis Johnstone, to troubleshoot Communicator automatic sign-in issues, Find it here

Microsoft Unified Communications How To’s